BF
Bassett Furniture
Quality furniture with customization options for every home.
3.1
Retail Store
$$$
Quality furniture with customization options for every home.
Bassett Furniture, located in San Jose, CA, offers a variety of stylish furniture and home decor items. Customers have highlighted a range of experiences with both the products and customer service, including the beauty of the furniture designs and customization options available. Although many appreciate the aesthetic appeal, mixed reviews indicate that product quality and durability can vary. With an ongoing commitment to customer satisfaction, the team actively addresses concerns to improve service and ensure better experiences.
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Personalized selection of fabrics, styles, and configurations for sofas, sectionals, and more to match your home decor.
High-quality recliners, sofas, and chaises with options for leather and vinyl materials, backed by warranty support.
Made-to-order mattresses with fire-retardant features, delivered with care and guidance on proper airing.
Comprehensive warranty coverage for furniture issues, including tear repairs, cushion replacements, and casing updates.
Expert advice from sales reps like Bobby to help you choose the right cushions, materials, and designs for comfort and style.
Overall rating
Diane Acquistapace
Wow. Just wow. Leather peeling after 2.5 years. Wheels popped off of ottoman (never sat on). Couch back cushions will not hold shape. Not even 3 years of use. 6K with $550 Guardian policy. Buyer Beware - “normal wear and tear” as deemed by Guardian not covered. Please read fine print (my fault I did not read in depth). Ask questions. This product/furniture should last longer with no pets or children. Don’t get scammed. Very disappointed and really wanted to like this brand.
Sandy Vassalli
Worst experience ever. Furniture took way longer than told and the no one ever called me. I had to keep calling every few weeks for updates. Then one of the 4 items arrived broken and once again zero customer service.
Rashmi Mathew
We bought a sectional recliner couch from Bassett 4 months back and it was the worst couch we ever got. “EXPENSIVE COUCH” !!!!!!!The couch seat was torn when we received and the couch covers were small for the couch size. Unequal size seats. Uncomfortable to sit. Over all it looked like we got a second hand couch from Craigslist. Contacted customer service and the repaired the tear and tried to replace the seats , but still the same issue. The couch seats bend and go inwards every time we use the recliner and we have manually pull the seat up. Contacted customer service and we are still waiting for a response…… Putting in additional review as The store manager John from Bassett reached out and he helped us get a new couch with a better material which is a lot better than the original one. So I have increased the stars for the service team and the John who helped us . Thank you for listening to us.
ziad kittani
The quality of the furniture is excellent .
Alon C (dead angels)
Prakash Easwaran
Bought a sofa/chase for $9,500 in Jan. By Oct one of the cushions had the stitching come apart at the edges near the welt. So much for quality. Called the store a few times to get the store manager since it's under warranty. They're not replacing the whole cushion, just the casing that covers the foam. We have to put the old cushion into the new casing and hope it looks the same as the others. Plus it will take 4 months to get this replacement casing. Didn't take more than 4 minutes to take our money when we bought but its 4 months to wait for warranty replacements. Not exactly the experience I was going for when I plonked down 9K on what I thought would be a premium sofa with premium customer satisfaction
