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Five Star Jewelry & Watch Repair
Five Star precision for every watch, every time.
2.6
Business
$$
Five Star precision for every watch, every time.
Five Star Jewelry & Watch Repair in Reno provides watch repairs, battery replacements, ultrasonic cleaning, and jewelry repairs. Fans praise professional, skilled staff and craftsmanship, with quick battery service and careful work on aging timepieces. Some reviews note delays and communication gaps, reflecting mixed experiences.
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Quick and efficient battery replacement for quartz watches, often completed within 20 minutes.
Professional repair services for necklaces, bracelets, and other jewelry, including welding and restoration.
Comprehensive servicing for watches, including cleaning, calibration, and repairs for brands like Rado.
Deep cleaning of watch bracelets and jewelry to restore shine and remove dirt.
Replacement and adjustment of watch bands to ensure a perfect fit and style.
Expert reworking and fixing of intricate watch mechanisms, including vintage timepieces.
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Overall rating
Parvathy Nair
I had a very similar experience to what another reviewer described. This shop may be suitable for minor services such as battery replacements or strap adjustments, but I would not recommend it for servicing premium watch brands like Rado or higher. I dropped off my watch in August 2025 and began following up in December 2025. Each time I checked, I was told it was “next in line” or would be ready within a week, but there was no real progress or clear timeline. It seemed there may be a lack of communication between the front desk staff and the repair technician. When I eventually came in after five months to request my watch back and a refund, having lost confidence in the process, an older gentleman came out and spoke to me rudely in front of other customers, stating that he does not work under pressure. I wish they had been honest from the beginning about the delay instead of repeatedly assuring me it was almost ready. Clear and transparent communication would have made a big difference.
Melissa Mehta
JIm did a fantastic job on both my watches. One of them he had to completely rework but managed to fix it. My other watch was in for a service and for being over 30 years old looks brand new. He is a true watch craftsman which are so rare nowadays!
Danny Calleros
This is my first time giving a review. Don’t think it’s necessary to waste my time doing so but for this certain Shop do not take your stuff in for repairs. I took a necklace for repair Was charged $40-$60. I would expect for them to do a good job for that price. I’m going to put a picture of my necklace what they did and I’m gonna put a picture of my bracelet, what I was expecting to get. as you can see on my necklace is not welded. I could have gone and bought a cheap necklace somewhere and replaced it myself at home. Necklace fell apart after a week or so!!!!! Took it in to try and get it repaired and was charging me another $45 dollars He also said if he would’ve done that job. It would have not came apart. Clearly he doesn’t know what he’s doing because he repaired it once. I wouldn’t have called a repair cause fell apart after a week.
Adel
I came into the shop today on a recommendation from another local jewelry store. Very professional and awesome staff! I had a quartz watch with a dead battery and I was out within 20 minutes. Not only did they get it running again, but they also ultrasonic cleaned the bracelet. And now that I got home I just realized they also set the proper date/time for me! 🙌 5-star service from this shop & I guess that's where the name comes from lol 😎 I highly recommend them for all of your watch repairs!
marla di loreto
Horrible! I went in & was going to see about having a watch band replaced & all the owner did was berate GOLDILOCKS Jewelers. Told me he was a better jeweler, and they didn't know what they were doing, & that he knew of them. I've been with GOLDILOCKS for 30yrs. Terrible way to do business.
