Homewise Appliance

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Angie Jones

via Google

The delivery team was fantastic! They arrived exactly on time and worked quickly to get everything set up. They were incredibly kind and thorough, making sure the refrigerator was perfectly leveled and all the packaging was cleared away before they left. I highly recommend this professional crew and company.

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Suzanne Russo

via Google

I tried hard not to write this review. We wanted to support a local business, Homewise had the best warranty and did price matching, and some of our issues stemmed from problems with our building that were no one's fault. We wanted to give them the benefit of the doubt — and we tried to, directly. But after multiple miscommunications, I made repeated attempts to share this feedback with Homewise privately. The review link they sent expired within a week, before I'd even been able to get answers about what went wrong. I called multiple times, emailed twice to customer relations, and never received a single response. So here we are. Our experience with Homewise spanned three weeks and three installation attempts, and while there were serious communication issues along the way, it was ultimately saved by one exceptional team member. Felipe (Team Verdugo) deserves every star we can give. He was kind, courteous, and went above and beyond at every turn — including showing up on his own time late on a Saturday night to finally get our unit properly installed. Out of the 10+ people we interacted with across visits and phone calls, he stood out as the most skilled and most genuine. He is the reason the number of stars is not lower, and frankly the reason we'd consider using Homewise again. That said, the communication throughout this process was a consistent problem. Several complications — corroded valves, an old unit that was poorly installed by previous owners — were nobody's fault, and we appreciated the team working with us through those. But the miscommunications were frustrating and avoidable. Specifically: The first installer told us a new drip pan was optional and that he could install it for us; the second said it was required. Had we known from the start, we'd have handled it alongside the valve repairs. When scheduling the second visit, we asked about the drip pan and were promised the original installation team — the salesperson confirmed this (and we later learned this is standard practice) — but a different team showed up with no warning and without the right capabilities. We were then promised that same original team for the third visit, and again a different crew arrived uninformed about the drip pan situation. Felipe was on that team and was very helpful, but the main person did not wish to help with the drip pan installation, and had we not asked, would likely have put it down without properly installing the drain without telling us. A manager committed to having the original team return that same evening to finish the job. 6pm came and went with no call, no update, and no explanation. We want to be clear: we understand things happen, teams get reassigned, and not everything goes to plan. What's hard is being told something definitive, building your day around it, and then having it fall through — repeatedly, and without anyone letting you know. Finally, getting answers afterward was harder than it should have been. After everything was resolved, we called to understand what had happened. We left multiple voicemails with no response, and it took several attempts before we finally reached someone who could walk us through the history. We appreciated that she took the time — but that clarity shouldn't have required so much chasing. We chose Homewise because we want to support local businesses, and the warranty was the best we found. We would likely choose Homewise again for those reasons. But we hope this feedback helps improve the experience for the next customer — because the product and the warranty are great, and with stronger internal communication, the service could be too.

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Gary Meyer

via Google

The buying of a new refrigerator was seamless from my initial phone call with Jer-Ray Sheppard who clearly explained all my options, the prices, and expected delivery dates for each model that fit my needs. Our visit to the Emeryville store was perfect. He showed us all the models with pros and cons, answering each question with knowledgeable answers that helped us make our final choice. The selection on display is incredible. I had another dealer tell me there was no longer a replacement for the model we currently have which was not true. Homewise also has the least expensive installation program. We are looking forward to a long life with our new appliance.

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Katie Carguilo

via Google

Sales associate Jer-Ray was super helpful. He knew all the right questions to ask and guided us toward the right option for our setup. He also helped us process a refund when we decided to handle installation ourselves. 10/10 would recommend this location and their staff.

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Kathleen Kelly

via Google

Patricia was great, both on the phone in advance, and when we got into the store! She is a great asset to your store!