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Jenny Beauty Supply Super Center
Your one-stop beauty supply destination, though customer service needs polishing.
1
Retail Store
$$
Your one-stop beauty supply destination, though customer service needs polishing.
Located in Dallas, Jenny Beauty Supply Super Center is committed to providing a wide range of beauty supplies and personal care products. However, it has faced significant criticism regarding its customer service and strict return policy, which many customers find unsatisfactory. With a rating of 1/5 based on customer experiences, it's evident that improvements are needed in staff interactions and customer policies. Despite these challenges, Jenny Beauty Supply aims to be a go-to space for beauty enthusiasts in the area.
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Extensive selection of shampoos, conditioners, dyes, and styling products for all hair types.
Wide range of cosmetics, skincare items, and personal care essentials from popular brands.
Professional tools and supplies for hairstylists and barbers, including clippers and accessories.
Variety of wigs, hair extensions, and related accessories for styling and enhancement.
In-store browsing and purchasing of beauty products in a supercenter layout with ample inventory.
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Overall rating
nikki grant
Jenny’s on Gannon Ln in Dallas, TX has very poor & the worst customer service ever. The workers are always rude & they try to talk to you any kind of way. They never answer the phone so you can’t speak to a manager. Just because you’re located in the low income area doesn’t mean you have the right or it’s okay to treat people rudely & unkind. Customers need to start reporting these businesses when they’re being mistreated so that they don’t feel like it’s okay to do. It’s easy to go off & curse them out but hurt them where it really hurts bc without customers they wouldn’t have a job or able to expand. If management would go in as a secret shopper they would see how they’re treating their customers but maybe they know how they talk to people because nothing has done about it so far. They need to send them to some trainings.It’s really sad! Don’t waste your time spending your money at Jenny’s. Spend your money at Hair Depot or Hair Gallery, where you will always receive great customer service & great products.
Charles
I’m really disappointed with Jenny’s Beauty Supply Supercenter’s return policy. For a store this large, the policy feels outdated and unfair to customers. According to the receipt, there are no refunds or exchanges on wearable or personal care items ,even if the product is unopened. That’s unreasonable. Customers often realize after purchase that a product is the wrong item, shade, or formula. Completely eliminating exchanges puts all the risk on the customer. Citing “FDA sanitary regulations” for unopened products is misleading. An unopened item returned within a short window (24–72 hours) should at least qualify for an exchange or store credit. I drove out of my way to shop here expecting a supercenter-level experience. Policies like this discourage repeat business. At minimum, this store should offer exchanges or gift cards for unopened items and make the policy extremely clear at checkout. Photos of the receipt are attached.
Stephanie Hickman
When I arrived at the checkout counter I asked the cashier if they have a loyalty program. She indicated that they did and please wait a monent. After ringing up my purchase of $65.29 I asked if she had put it in the loyalty program. She had a sheepish look and said No she had forgotten. She asked ger manager could she fix it. Nickki said No that it wozld have to start next time. I told her that was unacceptable. She said some very rude things ro me so I asked who was her boss. Shevtold me that there was no one else & that she was the Boss. I asked for a refund of my things and just rerun it. I told her then please just refund this purchase to my card because there are many other Beauty Supply Houses in Dallas that carry the same things. After a few more rude comments she caught hersellf and said she wasn't going to continue disrespecting her elders. I was provided Extremely poor customer service & insulted as well.
Erica M
Bought a bunch of stuff for my cousin who is starting a barber school, I figure I could return what wasn’t needed since I had 7 days to do it. Lady said I couldn’t return either one of these items. Crazy I’ve been buying here for years I ain’t ever had an issue.
Keke Harris
On 9/27/25 I Came To Jenny’s Beauty Supply On Camp Wisdom To Get Hair Dye. I Arrived At 8:31 A.M. And The Doors Were Still Locked. The Workers Were Outside The Store Laughing And Talking. They Did Not Open The Doors Until 8:38 A.M.. It Was A Group Of Us (Customers) Outside Talking And Visibly Upset Because They Didn’t Open On Time When They Were Obviously Here To Open On Time. Instead They Were Talking And Laughing. A Worker Who Opened The Doors At 8:41 For Us To Finally Come In And While Doing So She Stated “Only The Ones Who Were Nice Can Come In Now”. I Don’t Believe That’s How You Address Customers Who Are Just Upset That They Didn’t Get To Enter An Establishment At The Expected Time That Is Shown On The Building.
