Jump Inc by AirHop Adventure & Trampoline Park Liverpool

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Alan B

via Google

Pre-booked online, paid in advance, completed the waiver, entered all details including my youngest child’s date of birth, then drove 30 minutes with two very excited children. What could possibly go wrong? Arrived to be told my youngest can’t go in because he’s under 4. Helpful info… would’ve been even better if it appeared anywhere online, especially at the point where I was allowed to book him in and complete a waiver using his actual date of birth. Apparently the system knows your child’s age but chooses to keep it a secret until you arrive. I explained this, along with the small issue of having two now-heartbroken children — one of whom was crying — but was told there was absolutely no way he could go in because they were “too busy”. Odd, as the age didn’t seem to be a problem when taking my money. Asked for a refund and was informed I’d need to ring the call centre. Because nothing soothes disappointed children like being sent home empty-handed while you’re told to go and argue with someone on the phone later. The whole experience was completely unhelpful, extremely unpleasant, and about as fun as bouncing on concrete. Clear information online and a bit of basic empathy would go a long way. One star — and that’s generous, as it didn’t require me to ring a call centre to leave this review.

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Nina Pal

via Google

Very slow check in on an prepaid booked slot, not gave the time paid, took 15 min of the paid slot for check in, waver and to watch the video, 90 min more than double the price of 60 min, very expensive drinks and food and the restaurant floor sticky from the food. Just 1 person serving, long waiting times. Such a shame as it is a very spacious and nice place to play for the kids. A more customer orientated approach and affordable prices would make such a great place to go to on a weekend. I will not prebook ever again, as is just a waist of time and money.

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Ruby Hallam

via Google

Wow! Very flexible service, staff are so warm and welcoming and good with working with children. Best variety of activities I have seen when comparing to others we usually go to. Would recommend, there's a reindeer add on ATM where the kids find pictures or words to win a prize. Nice touch and reasonable price

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Christoph Holler

via Google

We had an amazing weekend, this park was the end. It's an amazing, clean park with lots of fun: a well maintained trampoline park, an inflatable park, three soccer fields, a tower with an airbed, a ninja parcours, laser tag... All the equipment was up to date, very friendly staff. I con only recommend this park, thank you very much!

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Stacey Savage

via Google

Best play centre ! Has everything you could ask for , the kids are spoilt for choice and suitable for all ages. From football pitch , robo keeper or trampolines to battle baskets , inflatables , ninja arena / travelator , to laser arena and an arcade , they’ll never get bored and won’t want to go home. We’ve been so many times already and now book 2 hours when we go. The area for spectators is spacious ,lots of seating and a big viewing area overlooking the main part of the site with the trampolines /inflatables and ninja park. It has good WiFi and a great little cafe with a good choice on the menu Lots of offers inc midweek visits with a pizza which goes down well with the kids. Along with the huge choice of slush flavours which you can buy a refillable bottle Party rooms are spacious and great hosts , the staff are all really friendly. Great rates for private hire too which we’ve just booked. Would definitely recommend , wouldn’t choose to go to any other play centre now that only has trampolines / ninja as this place has it all and for the 1 price