Superior Appliances Repair of Houston

D

Daryn Jenkins

via Google

On 03/10/2026, I hired this company for a washing machine diagnostic service call and paid $99. What I experienced instead was what I can only describe as a deliberate attempt to manufacture a problem to justify unnecessary repairs. The technician, Majid, asked for two towels, placed them in my front-load Samsung washer, soaked them in a quick cycle, then cut that cycle and ran the machine on diagnostic mode — creating a heavily unbalanced load on purpose. Diagnostic mode immediately starts a high speed spin to check the machine against its internal sensors, so when the machine shook violently as any washer would under his manufactured conditions, he immediately told me I needed all four shock absorbers replaced, quoting around $500 then quickly dropping to $400 before doing any legitimate diagnosis. I explained my situation to another more reputable technician and he described this as a textbook upsell scheme. A proper diagnostic doesn’t involve deliberately stressing a machine to create the appearance of a problem. At worst, my washer needed minor balancing nothing close to what he described. Having run a true diagnostic before he arrived, I already knew I didn’t need new parts. When I called to complain and request a refund, the call taker refused despite my full explanation. I would strongly caution anyone considering this company to get a second opinion before agreeing to any repairs they recommend. On 03/12/2026 they called me back to discuss what happened and offer a refund, but only if I took down my review. Obviously, I told them I wouldn’t take it down, but reflect the resolution. I still have not been given my refund for them attempting to destroy my machine. 0/10

M

Michael Raibon

via Google

Repairman was very helpful in informing me of the issue and was quick and efficient in resolving it. I would trust Superior Appliance again to make repairs for my appliances.