Universal Auto Repair inc.

J

Jeanette Lanza

via Google

We have been using Universal Repair for 5 + years and have referred them to family. The mechanics are thorough and the price is always fair. I’ve moved since I started using them and we still travel the extra distance to them to take care of our vehicles.

K

Kelly Kirschenbaum

via Google

The team at Universal Auto Repair always gets my car back to me quickly! They do great, quality work. After mechanic shopping for years, it feels great to have found a mechanic I can trust and rely on.

E

Ethan Haque

via Google

Edit: The service was a waste of time, but the owner's dishonest and aggressive reply to this review is the real red flag. Avoid. The owner is now claiming I only called for a price. This is false. I called to check availability for today (Black Friday). Omitting the fact that you only accept morning drop-offs when I called specifically about that service misled me. This is a critique of their lack of hospitality and professionalism. Called in the morning asking if they would do an inspection and emission test. Told me yes. Came later that afternoon and turned me away telling me I needed to drop it off in the morning another day.

A

Aliah Price

via Google

I had an absolutely amazing experience with Universal Auto Repair! Another shop quoted me over $2,200 for the work I needed, and Universal did the same job for less than half the price—with incredible quality and service. From start to finish, they were friendly, patient, and took the time to explain every detail so I fully understood the costs. The repair was completed in just one day (when others told me it would take several), and everyone I interacted with was so kind and professional. I’m new to Philly, so finding a trustworthy auto shop was important—and even though Universal is nearly a 40-minute drive from me, it’s absolutely worth it. I’ll be coming back here for all my car needs. Huge thank you to the whole team!

V

Vanessa Duvert

via Google

Extremely low quality parts that they’ll try to disguise as genuine + bad craftsmanship = stay away! My BMW needed new front brakes and I couldn’t get an appointment with the dealership for a while so i decided to get it serviced at Universal (HUGE mistake). They seemed capable and were accommodating with my schedule. Fast forward a week after getting my brakes done and I started to hear screeching every time I break. Called them and they told me to bring it in. They said it just needed a little adjustment and I should be good. Fast forward a couple of weeks after that and we had the same issue again. Brought it back in and this time they said they used the warranty to swap the pads for new ones and this type of issue “almost never happens and I should be good from then.” Within a month we were right back at it. I made them aware and wasn’t able to get to the shop for another month. When I finally did, their posture was completely different this time around: extremely unprofessional. I was given a speech about haven waited too long to return back to the shop and how I must be breaking too hard; I was in disbelief. At that point I realized it was time to call it; these people were either incompetent or fraudulent. Took my car to a reputable shop and had to pay once again for the breaks to get done properly and with genuine parts. The other shop also discovered they had broken a couple of the wheel locks too. All in all, I had to pay for brakes twice and to replace parts that universal had damaged in the process of this debacle! JUST STAY AWAY!