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Warby Parker Santana Row
Stylish Eyewear with Exceptional Customer Service
4.2
Doctor
$$
Stylish Eyewear with Exceptional Customer Service
Warby Parker Santana Row, located in the heart of San Jose, offers a wide selection of trendy and classic eyewear. Customers appreciate the stylish frames for both glasses and sunglasses, complemented by the excellent service provided by the knowledgeable staff. With a focus on customer satisfaction, the team helps clients choose the perfect frames while ensuring a pleasant shopping experience. Despite occasional concerns about lens durability, many loyal customers return for the affordable lens replacements and unique frame designs. Warby Parker continues to be a go-to destination for quality eyewear in the community.
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Personalized assistance in selecting and fitting prescription frames with expert optician guidance.
A wide range of stylish sunglasses for sun protection and fashion, available with prescription options.
On-site tuning and minor repairs to ensure your glasses fit comfortably and last longer.
Affordable lens replacement for scratched or damaged lenses to extend the life of your frames.
A relaxed environment to explore trendy and classic frames with helpful staff support.
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Overall rating
B N
This is my first time purchasing from Warby Parker! I appreciated the variety of stylish frames available for both glasses and sunglasses. On top of that, the opticians, Fernando and Patti, provided excellent and friendly customer service. I'll definitely keep Warby Parker in mind when considering new glasses in the future.
Annie Nguyen Blakely
Got many pairs of glasses here over the years. They have many trendy and classic styles that I like. The staff is always attentive and helpful. I notice my lenses get noticeably scratched after a few years compared to other glasses I’ve bought but the lens replacement is also substantially less costly. It’s fun to stop by and browse their frames when I’m feeling like an accessory refresh.
Jacqueline Tuttle
Both workers in the store were very helpful and friendly. They helped me choose frames, tuned up my current glasses, and replaced a broken case. I have had my glasses made here for 10 years and continue to return to this company. I do go into a store instead of using their online service.
Prashant Merchant
Not a great experience. We brought our kids here to order prescription glasses, and my wife and I clearly requested receipts showing our children’s names for proper insurance filing. Instead, the receipts listed my name, making them unusable for claim purposes. To make matters worse, the phone number listed for the store goes unanswered, and the 1-888 customer service line has unreasonably long wait times. I’ve now had to email Warby Parker’s corporate support and am still waiting for a response. For a company that specializes in prescription eyewear, failing to provide basic documentation in 2025 is simply unacceptable. Unless this issue is corrected, I have no reason to return—other than to return the glasses.
Carmen Ionescu
Had a wonderful experience shopping for glasses! Dominic and team were very helpful and offered just enough assistance while also giving enough "space" to browse and try on everything i wanted! Perfect customer service! thank you!
