Black Heart Barber Company

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Brad Gerick

via Google

I have been looking for a new barber in Nashville. Yesterday, I gave Black Heart a try. When I arrived, I was greeted and offered water. A few minutes later, I met Shawn, who would cut my hair. He was thorough, informative and overall did a great job. So far, so good. But when I went to pay, I had what I can only describe as a strange interaction with the owner, Ryan. First, I asked the girl at the desk about the discount I saw online. She said she didn’t know anything about a discount but would be happy to ask. Ryan came over and I explained that when I booked the haircut, I was offered a $5 discount for paying with my bank the first time. He looked very confused and said he had no idea what I was talking about. He kind of chuckled at the idea of there being a discount. I tried to show him on my phone but I couldn't find it. He said they have used the same system for the last five years and have never offered a discount. He was skeptical, but told me if I found it later to send it to him and ended with a “Thanks, buddy!” A few minutes later, I found the discount again and emailed it to him. (See attached image). He responded that afternoon: “That looks like a $5 rebate credit thing from your bank.” Except that, as you can see, I hadn’t selected my specific bank yet. He went on: “Have you read the terms there to see what exactly it is saying? Because they can’t be voluntarily offering a discount for us haha I think it’s more of a credit situation with them. Let me know what you find out.” The $5 is the least of my concerns. If you can’t afford a full-price haircut here, you’re probably going to Scout’s. What bothers me is that I was gaslit, and then when I showed proof, he asked me to research the problem for him. Sir, this is your website. This is your problem. If your website offers someone a $5 discount, you honor it. As someone who also owns a business and runs a website, I take responsibility for what my website tells my clients. And it’s certainly not worth losing someone over $5 when they’re going to pay me $60 twice a month for as long as they live in Nashville. And even if you don’t believe someone when they tell you there was a measly ONE-TIME $5 discount on your website, why not just say, “You know what— let me take care of that for you” instead of debating them, making the feel stupid and then asking them to investigate the problem for you? Anyway, I’m still looking for a new barber, even though Shawn did a great job.

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Brad Gerick

via Google

I tried to engage reasonably with the owner about a discount on his website that he would not honor. As a result, he has verbally abused me multiple times, using horrific language. I sent him screenshots of the discount and explained how I had claimed it. I was trying to be helpful, but he consistently blamed me for trying to claim something that didn't exist, then when he realized it was real, he called it an ad, and later, a coupon. I told him I didn't even want the discount at this point—I just thought he should be aware that it's being offered on his site and if he doesn't want to honor it, he should probably remove it, and this is what the conversation turned into. It was also disappointing to learn that non-Nashville natives are not welcome in his shop.

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Tim Denly

via Google

Go see Shawn! Had my second appointment with him today, showed him a pic of what I wanted and he was spot on. Great attention to detail!