C&
Crate & Barrel
Premium home essentials with thoughtful design and welcoming service.
3.2
Retail Store
$$
Premium home essentials with thoughtful design and welcoming service.
Crate & Barrel at 4006 Westheimer Rd, Houston, offers a premium selection of furniture, home goods, and kitchenware. Reviews celebrate knowledgeable staff like Johnathan and Sophia, high-quality items, and a welcoming showroom. Some feedback notes occasional gaps in help and order communications, but the store remains a top destination for stylish, functional home essentials.
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High-quality furniture for living rooms, bedrooms, and more, including designer pieces for various space sizes.
Stylish crockery, kitchenware, and home accessories to elevate your interior design.
Unique and thoughtful gifts for all occasions, from housewarmings to special celebrations.
Personalized help from knowledgeable sales representatives to plan and select items for your home.
Convenient online shopping with in-store pickup options for furniture and home essentials.
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Overall rating
Aurelia Morgan
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
Ira Key
I recently had a disappointing experience at Crate & Barrel. Last week, I saw a table runner in the store and asked a sales associate for the price. She couldn’t find the information and took my contact details, promising to get back to me by the end of the day—but I never heard from her. On Monday, I called the store to follow up. The person who answered told me the item was discontinued, but that I could purchase the display piece with a 10% discount. I asked if they could hold it for me, but was told they could not. Today, I called again, and it seemed like no one knew anything about the item. I had to explain everything from the beginning. Again, I requested that they hold it for me until I arrived, but there was no clear answer. When I finally went to the store, the manager, Gricel, told me there would be no discount. When I mentioned that I had been told otherwise, she then said it would be a final sale. That didn’t make sense—why would I pay full price for a display item and also accept a final sale with no returns? In the end, she didn't give me any discount, but at least accepted to give me regular return policy. But the whole experience was frustrating and unprofessional. Crate & Barrel is not a cheap store, and I expected much better service and consistency. Unfortunately, this experience has made me reconsider shopping there again.
David Mann
Ordered two items and paid for installation. They did not install, and both items were missing required hardware.
Sarah Frain
Doug was the best!! He helped us find items on our registry and did it all with a smile. It’s such a beautiful store too!
Stephanie Gibbs
Worst delivery service in the world. Waited three months for delivery of a loveseat - and when delivery day finally arrived, the “service” team had the wrong address. Truck was in my neighborhood, but “policy” would not allow delivery. If you want your furniture in a timely manner, don’t bother with Crate & Barrel.
Ashley Bayana
