OE
Optix Eyecare & Gallery
Comprehensive eye care with personalized service in Dallas.
3.6
Doctor
$$
Comprehensive eye care with personalized service in Dallas.
Optix Eyecare & Gallery provides eye exams and vision correction services in Dallas. Customer reviews highlight Dr. Emily Wang's professional and caring approach during exams. The clinic offers glasses, contact lenses, and a price matching program for online comparisons. Some customers note efficient exams and helpful staff guidance, while others mention concerns about pricing transparency and post-exam sales processes.
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Thorough vision assessments and eye health evaluations conducted by experienced optometrists.
Personalized fittings for contact lenses, including options for daily, monthly, and specialty lenses.
Curated collection of stylish glasses and sunglasses, with frame styling and lens customization.
Competitive pricing that matches online retailers to provide value on glasses and contacts.
Assistance with navigating insurance claims and benefits for eye care services and products.
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Overall rating
Jiayi Li
Very unprofessional and irresponsible experience. My online contact lens provider attempted to verify my prescription with this clinic, and they provided the wrong prescription information. As a result, I spent nearly $300 on lenses that I cannot use. I reached out to the clinic to correct the issue, but I never received any response. Extremely disappointing and would not recommend.
Shanaid Stephens
Emily was so amazing & gentle with my daughter. We had a great experience. Would have definitely been 5 stars but I had to pay way more out of pocket for glasses that were supposed to be covered by insurance. All these extra fees. I felt pressured to buy with them. I didn’t like that. What’s the point of insurance?!
Cathleen Hogan
Dr. Emily Wang was absolutely lovely—kind, patient, and professional. My issue isn't with her care, but rather with the pricing and sales process after the exam. I was surprised by the cost of the eye exam, which seemed higher than what I’ve paid elsewhere. Afterward, I was immediately walked through contact lens options and felt pressured to make a purchase on the spot. I was encouraged to buy a year’s supply of contacts for over $1,000 (with a $300 rebate), which felt excessive. I opted for a six-month supply instead. Later, I discovered the exact same Acuvue Oasys 1-Day (90 Pack) lenses were significantly cheaper online—$93 at Warby Parker versus the $137 I was charged. When I tried to cancel, I was told that wasn’t possible. I did receive a $24 credit, but the $150 my insurance contributed didn’t seem to be factored in or refunded. I left feeling taken advantage of, which is disappointing after such a positive interaction with Dr. Wang. My advice: price match before committing to a purchase.
Jackie Stone
I had the best experience today. The exam was fast and efficient and no issues there. But the best part was after my exam and checking out with the assistant manager Courtney. She was so nice and so helpful walking me through my options for buying glasses and contacts. I always dread this part of visitng the eye doctor and normally just order online. They offer a price matching program to match what I would have paid online and she explained how to get the rebate from the contact brand. She was just so great to work with, I really enjoyed meeting with her.
Yesenia Reyes
Dr. Emily is absolutely phenomenal! Not only was she punctual, professional and personable… it was obvious that she genuinely cared and loves what she does.Highly recommended.
