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PetSmart
PetSmart: Friendly help, trusted kennels, and care that keeps tails wagging.
3.2
Retail Store
$$
PetSmart: Friendly help, trusted kennels, and care that keeps tails wagging.
PetSmart is a Houston store at 5415 W Loop S. Reviews praise friendly help from associates like Axel and a kennels program that keeps dogs happy and tired, reflecting long-running staff. Other feedback notes grooming and service inconsistencies and wait times, showing a mix of experiences at this location.
No photos available
Professional grooming services for dogs and cats, including baths, haircuts, and nail trims.
Safe and comfortable boarding facilities for pets, with attentive care and playtime.
A wide selection of food, toys, accessories, and health products for all types of pets.
Purchase of small animals, fish, and reptiles, along with habitat supplies and care advice.
Obedience and behavior training sessions for dogs to improve skills and socialization.
Overall rating
gabriel
This review is mostly aimed at the website, the site itself is pretty nice. I was trying to get a new protein source for my cat which excludes things like chicken or regular protein sources since he has IBM. I liked a brand (instinct) but they don't have a lot of inventory of it (maybe 3 or 4 cans literally). In any case I went tp the website and clicked on the product AND they charged me double (store pick up) even though before clicking the product it had the correct price? what kind of 2000s scam is this? Seriously no clue on why they do this other than charging customer for no reason (i know it says 3$ which is not double is just that today, as I'm writing this review, it had a discount)
Sami Simerskey
Wanda Johnson
They had a lot of things for your pets.
S F
Alyssa was amazing! She went out of her way to help me and even showed me how to use a coupon on the app that saved me $10. That kind of customer service really stands out. She was friendly, patient, and made the whole experience smooth and easy. Definitely appreciate her help PetSmart needs more employees like her!
Lindsey Goodman
Great fish supplies but the bettas are sick and dying. Very depressing to see half these young fish on deaths door. Those dying were in cloudy water meaning they are sitting and dying in their own toxic waste.
Marieka Holley
Friendly staff, always have what I need.
