MP
McCaw Property Management
Streamlining Your Property Management Experience
4.2
Real Estate
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Streamlining Your Property Management Experience
McCaw Property Management, located in Keller, TX, is dedicated to providing exceptional service to property owners and tenants alike. With a strong focus on organization and communication, the team, led by manager Darla, ensures each detail is managed efficiently. Their professional maintenance services, coordinated by skilled staff like Eric, prioritize responsiveness and expertise. Despite mixed reviews, many appreciate the thorough processes and user-friendly online portals that facilitate transparent management and tracking. Whether renting a home or overseeing property management, McCaw strives to make the experience as smooth and stress-free as possible.
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Comprehensive background checks, lease preparation, and efficient tenant placement to minimize vacancies.
Timely handling of repair requests with trusted contractors and clear communication to keep properties in top condition.
Organized online portal for rent collection, expense tracking, and detailed financial reporting for owners.
Regular check-ups to ensure compliance and address issues early, providing peace of mind for remote owners.
Dedicated team offering responsive assistance for tenants and owners, with personalized service from managers like Darla and Naomi.
Claim McCaw Property Management to update business info, respond to reviews, and access analytics.
Overall rating
Ellie G
My experience with this property management company has been an absolute nightmare and I strongly recommend avoiding them entirely. From the very beginning, they ask you to submit your detailed leasing requirements and preferences, only to completely ignore every single one and force their own standard lease. There is no transparency whatsoever — they never disclose their policies, including mandatory annual fees, and you’re hit with constant surprise charges that require owner approval under your terms but are billed anyway without consultation. Maintenance is a disaster: they bypass all your preferred vendors, send their own contractors who show up unannounced, leave jobs half-done, and slap you with inflated, unnecessary invoices. Communication is practically non-existent — responses are rare, slow, and usually just generic AI-generated emails; staff turnover happens silently so you’re left emailing people who no longer work there with no notification. To make matters worse, they sit on your rent money for a full 30 days before disbursing it, far longer than any reasonable industry standard. In the end, this company shows zero regard for you, your property, or your finances — their only apparent goal is squeezing every possible dollar out of owners while delivering the bare minimum (or less) in service. Save yourself the enormous stress, lost money, and endless headaches: do not use this company under any circumstances.
Kourtni Matheny
If Eric is the tech assigned for your McCaw Properties maintenance request, then you hit the jackpot! Great communication, timely responses, and his overall knowledge of general contracting was so appreciated! I can't thank him enough for all his help and laughs over the last few weeks while helping us resolve a dishwasher and kitchen faucet issue. 5 out of 5 stars! 10 out of 10! Thank you again, Eric!!
Mack Harris
Working with Naomi has been such a pleasure. was incredibly helpful throughout the entire leasing process. She responded quickly to all my questions, were friendly, and made everything smooth and easy. Highly recommend working with them!
Chris B
McCaw is well run and very organized. I live far away from my property and needed peace of mind. Darla got our house rented in less than a month and Ricardo has been doing a great job of managing the property and answering any questions immediately . The portal is very organized and easy to track all funds and maintenance. Glad I found them.
Steven King
I had a great experience with McCaw Property Management. Darla, the manager, was exceptionally organized and made sure every detail was covered - she even included an end-of-lease checklist up front. Her thorough process inspired confidence that everything will go smoothly. I really appreciate her helping me get in to the home early. Saved me from having to move twice. Naomi did a fantastic job coordinating all the prep work; she’s friendly and enjoyable to work with. The team made the entire process efficient, stress-free, and dare I say.. enjoyable . Thank you.
